PRIVACY POLICY
Date: 24th February 2023
Pawanrath referred to as ("we", "us", "our", "pawanrath") are committed to protecting and respecting your
privacy and providing the information, options and choices necessary for
you to control how we use your information. This privacy policy describes
how we collect and use personal information to provide services operated
by or on behalf of us.
Personal
Information is defined as any information relating to an identified or
identifiable natural person; an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an
online identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person. When
anonymous information is directly or indirectly associated with personal data, the resulting
information also is treated as personal data.
APPLICABILITY
This policy
applies to users of our website ("Website" or "Site") or mobile application ("App").
Users
include:
● Riders
who make requests for and avail transportation (also known as "Customers"; and
● Driver-partners (also known as "Drivers") who use the App to
provide transportation.
SCOPE
This policy
(together with our policy on 'Cookies and other technologies') sets out:
● Information
we collect about you
● How and
why we use your information
● Legal
Bases for Processing
● Who we give your information to
● Where we store your information
● Child
safety
● Payment
processing
● How we
protect your information
● How long we keep your information
● Your rights
● Changes
to this policy
● Contact
us
For information on our collection and use of cookies, tags and other information, please see our policy on 'Cookies and other technologies'
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it
By engaging with the Site and/or App, you acknowledge you have read and understood this privacy policy
For the
purposes of the data protection laws and directives applicable to the European Union,
(the "Data Protection Law"), the data controllers are:
● Pawan Rath Cab Services Pvt. Ltd.,
304, Plot No.: 3, LSC Ashish Complex, New Rajdhani Enclave, Vikas Marg, Delhi
110092 for Customers
● Pawan Rath Cab Services Pvt. Ltd., India will act as an Independent
Controller for Customers and Drivers, only for purposes of investigation,
complaints, legal, cyber defense, network and service.
● Pawanrath will act for the purposes of processing data, mentioned
in this Privacy Notice for Drivers
For the
purposes of the data protection laws and directives applicable to the India,
(the "Data Protection Law"), the data processors are:
● Pawanrath for Customers, only for the purpose of generating
and sending invoices to them after completion of ride.
● Pawan Rath Cab
Services Pvt. Ltd., India, for both Customer and Driver data. Information we collect about you.
We will collect
and process the following personal data from you:
● Information
you give us:
o This is
information about you that you give us directly when you interact with us,
as a Customer. This includes your profile information, login details, and other
details required to create your account.
o This is
information about you that you give us directly when you interact with us,
as a Driver. This includes your profile information, login details, personal documents, photo and other details required to onboard you
on our driving portal. This also includes special category data or
criminal conviction data which is used to conduct background verification
and check the eligibility of drivers.
o This is
information you provide to us when we ask you for in-app permissions, to
facilitate interaction with the App basis your device functions. It
includes information like location that helps us to provide our services
to you in your preferred location and mobile number that facilitates
account security verification and enables communication between
Customerand Driver via the App.
o This is
financial information that you give our payment service provider like bank
account details, card details etc., and/or the information we process (for example-
unique identifiers like , transaction id) based on your transactions.
This
information is used to process bills, calculate incentives and enable payments.
o This is
information about you that you give us by filling in forms on the Site or App
or by corresponding with us by phone, e-mail or otherwise. It includes information
you provide when you register to use the Site or App, subscribe to our
service, search for a ride, place an book a ride on the Site or App, enter a promotion
or survey, submit a query, and when you report a problem with the Site or
App.
o The
information you give us may include your name (including account username),
address (including the city you live in), e-mail address and phone number,,
personal description (including age and gender), photograph including selfies drivers submit after selfie
authentication triggers, login and password details. It may also include
certain personal details of your emergency contacts that you add to your
account, and whether you have a connection with others whose personal data
we may collect or hold, for example family members and friends.
o We may also
access contacts stored on your device in order for you to add them to your
favorites or emergency contacts, or when you refer someone from your
contact for our services. Please note that we do not import or sync your
contact with the Site/App. When you use your account to book a cab ride for
someone else from your contact list using the Services, we will collect and store
such contact information and share the ride details with that selected contact.
● Information
we collect about you from your use of the Site and/or App:
o We will
automatically collect information from you each time you visit the Site and/or
use our App. This includes technical information, information about your
visit, and your location data.
o Technical
information - Technical information may include the Internet protocol (IP)
address used to connect your phone/ computer to the Internet, your login
information, browser type and version, time zone setting, browser plug-in
types and versions, operating system and platform, browser type, referring
/ exit pages and URLs, number of clicks, domain names, landing pages,
pages viewed and other such information.
o Information
about your visit - Information about your visit may include the full
Uniform Resource Locators (URL), clickstream to,
through and from our Site (including date and time), products you viewed
or searched for, page response times, download errors, length of visits to
certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs), methods used to browse away from
the page, and any phone number used to call our customer service number or
social media handle used to connect with our customer service team. It may
also include reference numbers used when you book a service through the
Site or the App, and details of what, how, when and where you have engaged
in services which we provide or services procured or booked using our
services. Where the Services allow you to call or text other users using
the Services, the information may also include call and text information,
including the date, time and duration of the calls and texts.
o Location data
- we collect information through the Site/App as to your real time
location to provide location services where requested or agreed to by you in
order to deliver content and services that are dependent on knowing where you
are, such as allowing passengers to find drivers, allowing drivers to find passengers
for pickup and allowing the App to calculate the fare applicable to your
journeys. Please note that we only collect your live location on the Site/App
if you specify in your setting that you would like us to "always collect"
your location. If you have not specified this, we do not collect your live location
unless you are accessing the Site/App or availing our services. This information
is collected in combination with an identifier associated with your device
to enable us to recognise your mobile browser or
device when you return to the Site/App. You may also feed in your location
manually in the Site/App. You may turn off location access using your
device or not provide us your location manually, however, please note that
without the ability to collect your location we will not be able to
provide you our services.
o Device
information i.e. the devices you use (mobile phones, computers, tablets,
etc.) to access our services such as the hardware models, operation system
information, software information and version, file names, language preferences,
IP address cookie information, advertising identifiers, browser version,
device settings, and mobile network information. We collect your device
related information to understand the customer base and know which devices
allow maximum bookings. Please see our policy on 'Cookies and other technologies'
for more information on how we use device information.
o Other than your locations and device information, we do not link this automatically-collected data to personally identifiable information
● Information we receive from other sources
This is
information we receive about you:
o if you use any
of the other websites or apps we operate or the other services we provide.
o from third
parties through whom you are able to access or register for the services
(e.g. where you are able to log in with a Google or Facebook
account).
o from third
parties that conduct quality assessments for drivers.
o from third
parties acting as payment gateways.
o from third parties that process data on our behalf, to provide services to you
In this case we will inform you when we collect that data, if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data
We are working closely with third parties (including, for example, business partners, sub contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information
You may be
given the option to access or register for the service through the use of your
user name and passwords (or any other identifier) for certain services
provided by third parties
(each, an "integrated service"), such as through the use of your Google account, accounts with payment systems or wallet providers, or otherwise have the option to authorize an integrated service to provide personal data to us. By authorizing us to connect with an integrated service, you authorize us to access and store your personal data that the integrated service makes available to us (including but not limited to name, email address(es), date of birth, gender, current city and profile picture URL), and to use and disclose it in accordance with this policy. Please review the terms of service, terms of use and privacy policies of each integrated service carefully before using their services and integrating with our services. Please check your privacy settings on each integrated device to understand what personal data has been integrated with our services
Depending on
the nature of your dealings with us or the services which we provide to you or which
you may obtain or make available to others using our services, we may collect
other types of personal data from third parties, including:
● where you are involved in providing transport-related
services, identification, taxation, government or regulatory identifier
(such as drivers' licence details), and vehicle
and insurance details;
● personal data relating to any complaints you make or are
made about you, including recording of any calls in that regard;
● personal data collected and held via financial or payment
systems about the payment mechanism or method that you might use
(including credit card details) and the payments you may make for our
services or any services procured or booked using our services;
● personal data collected by third-party marketing, survey and
advertising service providers;
● personal data which is accessible from your use of online
sites or applications in which we have an interest or provide (such as
messages for the purposes of issuing and receiving one time passwords and
other device verification) and device-related or device-generated personal
data. The latter might include your device details, device IDs, your
location, network connections, network access and communication and session
data. Location data may also be collected or derived from IP addresses, mobile
numbers and network information.
● You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, but not where this is impractical (for example when you transact online with us or you apply to provide transport-related services) or where the law or a court order provides otherwise
HOW AND WHY WE
USE YOUR INFORMATION
● Purpose
of Processing:
We conduct the
following type of processing with your personal information (either in isolation
or in combination):
● In
connection with transport-related services by:
o providing
Customers and Driver's personal data (including name, current location,
photograph, ratings and vehicle information) to each other in connection
with the arrangement of specific transport-related services and to facilitate
communications between drivers and users; and
o using your location data to record and verify trip and payment information if you provide or procure transport-related services using our services or are logged onto our website or application
● to store your data and retrieve as necessary to provide you
with our services. We currently store all personal data in secure servers
provided by Amazon Web Services, which are based in Singapore
● to generate invoices after completion of ride. For customer
invoicing, data will be shared with Pawan Rath Cab Services Pvt. Ltd., who act as data processors.
● to process and facilitate your payment for services,
including as required by law;
● for direct marketing. We will also share your personal
information to Pawanrath group entities for the purpose of direct marketing;
● for third-party advertising;
● for automated processing and data profiling (See section
titled 'Automated decision making and profiling' below);
● for verification of your identity;
● for additional security measures (for example, if you're a driver with us, you will receive a request for selfie authentication, once a week, which will allow us to monitor misuse of your account)
If you want to understand the selfie authentication process better
● to develop insights about you or to personalise
your offerings or experience in using our services or services of our
third party business partners, including drivers;
● for research and development or to improve goods and
services, for example in connection with safety and security and
preventing fraud;
● where
you are involved in providing transport-related services, for any purposes reasonably
connected with your application and our assessment of your application, including
identification, document verification, driving history, criminal history and background
checks (including verification of health information and to verify whether
you are a driver eligible to provide private hire vehicle services or taxi service)
and other manual processing checks regarding the verification of drivers and vehicles.
We will use and may also disclose to our affiliates and third-party partners your
personal information to verify your vehicle and licence
details, set up your account and also contact you regarding your process.
This includes sending you communications from time to time to remind you
to complete your application if it is incomplete or if we need more
information from you;
● provide any additional services or categories of services for you, for example to enable accessibility features and fulfil your preferences regarding communications from us or with the customers and drivers
● in
collaboration with certain third party business partners, where certain aspects
of the processing is completed by the third party and personal information
they collect about you is transferred to us in order to provide you
Services as promised to you by that third party;
● to assist in dispute resolution, investigating complaints
and in enquiries and support;
● for incidental or other purposes related to the provision of services to you or the purposes referred to above
● where
you have requested us for your personal data to be processed, such as any human
intervention in automated decision making, fulfilment
of any subject rights requests, requests placed with our customer care; or
any other information or action requested by you; and
● as
required or permitted by law, court order and any government, law enforcement
or other regulatory body.
● We may also use information held about you in the following
ways:
o Take steps in
order to enter into any contract or carry out our obligations arising from any
contract entered into between you and us including:
▪ administering
your account with us;
▪ verifying
and carrying out financial transactions in relation to payments you make
through the Site and/or the App;
▪ verifying
that your account is not hacked/ stolen/ not wrongfully used;
▪ verifying
customer complaints about riding with a different driver
▪ notifying
you about changes to our service.
▪ to register you and onboard you on the driving portal;
▪ to calculate driver's bills and incentives as a part of
Accounting and Billing system;
▪ to enable payments for drivers as a part of Accounting and
Billing system;
▪ to calculate driver's bills and incentives as a part for Driver Incentive and performance system
o Ensure in our
legitimate interests that:
▪ content from our Site is presented in the most effective
manner for you and for your devices.
▪ we provide you with the information, products and services that you request from us
● We will use this information in our legitimate interests,
where we have considered these are not overridden by your rights:
o To administer
the Services and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes.
o To keep the
Services safe and secure.
o For measuring
or understanding the effectiveness of advertising we serve to you and
others, and to deliver relevant advertising to you.
o To improve the
Services to ensure that content is presented in the most effective manner
for you and for your computer.
o To allow you
to participate in interactive features of our service, when you choose to
do so.
o For purposes of investigation, complaints, legal, cyber defence, network and service
● We may combine information we receive from other sources
with information you give to us and information we collect about you in
our legitimate interests (where we have considered that these are not
overridden by your rights). We will use this information and the combined
information for the purposes set out above (depending on the types of
information we receive).
● We will share promotional updates and communications with
your consent. Where you give us your consent, we will use your personal
information for marketing analysis and to provide you with promotional
update communications by email, text messages, in-application
messages and/or push messages about our products and/or services. We may
also share your personal information with third-party social media and
other partner platforms in order to provide you with promotional update communications.
● You can object to further marketing at any time in your profile settings or by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you
LEGAL BASES FOR
PROCESSING YOUR DATA
The personal
data we collect and hold is what is reasonably necessary for the provision of services
to you and our business functions and activities. The legal bases for Pawanrath's processing of personal data are primarily
that:
1. the processing is necessary for providing our products and
services in accordance with our terms of service and that the processing
is carried out in our legitimate interests;
2. the processing is necessary for the purpose of entering into
or performance of a contract between you and us;
3. the processing is required and/or authorized under
applicable law; 4. we have taken your consent
where necessary, in the following scenarios:
For Customers:
● to send
marketing emails
● to send communication via sms,
email, push notification
For Drivers:
● to send
marketing emails
● to identify the exact location of the driver
● to upload selfie on the
adjudication portal for Selfie Auth, for driver
verification
● to send communication via sms,
email, push notification
● to process special category of personal data
● to process criminal conviction data
Additionally,
the legal bases for Pawanrath's processing of special
categories of data are primarily that:
1. the processing is required to prevent fraud
2. the processing is required for employment purposes
3. the processing is required for social security and social
protection purposes
Additionally,
the legal bases for Pawanrath's processing of
criminal conviction data are primarily that:
1. the processing is required for employment purposes
2. the processing is required for social security and social
protection purposes
Please note
that one of our primary purposes of processing is automated decision making and
profiling based on the personal data provided. Automated decision making and
profiling is a necessary processing activity without which we will not be able
to provide you with our services. To learn more, please see our section on 'Automated
decision making and profiling' below. We may process your personal data for
other purposes which are within reasonable expectations. These may relate, for
example to acting on your requests; our involvement in relationships between
users, drivers and third-party suppliers of goods or services to you. We may
also process your data for legal reasons such as: (i)
legal process and legal requests; (ii) enforcement of the Terms of Service;
(iii) claims that any content violates the rights of third parties; (iv)
requests for customer service; (v) technical issues; (v) protecting the rights,
property or personal safety of pawanrath, its users or the public; (vi) establishing
or exercising our legal rights or defending against legal claims; or (vii) as
otherwise required and/or permitted by law. We may anonymise,
de-identify or aggregate your personal data prior to processing. For example,
we may do this for the purposes of conducting analytics, for example the use
and disclosure of anonymised data to determine
preferences and patterns and for business improvement. If in the future, we
intend to process your personal data for a purpose other than that which it was
collected, we will provide you with information on that purpose and any other
relevant information. Where necessary, we will procure your consent for such
additional processing.
Automated
decision making and profiling We use automated
decision making (including profiling) without human intervention, as provided
in the purpose of processing provided above. We use various combinations of the
personal data collected (as listed above) to be able to provide you with our
services. We will not process personal data involving automated decision making
unless necessary for the provision of our services or for performance of a
contract. The following types of automated decision making and profiling will
be conducted as it is necessary to provide you our services.
● For
Customers: Allocation of Vehicles, Route Determination, Pricing, Payment Fraud
Detection, Of ers and
Communications
● For Drivers: Driver Performance, Driver Authentication
We use a
combination of customer and driver personal data, such as:
1. customer
data such as frequency and time of usage of our site/application/services,
payment modes, pickup and destination area, derived pickup locations, vehicle
category preference, device information, gender, age, historical driver
preference, cancellation history, fraud probability score and/or interaction
history with customer care; and
2. driver data
such as rating history, earning profile, booking cancellation history, booking
acceptance history, distance from user, home location preference, payment
method preference, fuel type of the car, leasing car, car maintenance history,
proximity to customer, fraud probability score, and/or interaction history with
customer care,
to allocate
drivers' vehicles to requesting customers, and to determine the route and
pricing. We also use a combination of the above information to communicate to
customers and drivers regarding our offers, discounts, incentives and
promotions. We also use this personal data to determine your preferences for
pickup and destination locations.
● Performance
and Reliability of Users
Based on user
ratings and their work performance, including any complaints received by us, we
may automate the allocation of drivers to customers and vice versa. As
automated decision making and profiling is conducted based on the varying
requirements and interest of our users, we may combine the various other
personal data provided to optimize the decisions listed above or to develop our
services further. Please review this policy periodically to learn about any
changes in how we conduct automated decision making or profiling.
WHO WE GIVE
YOUR INFORMATION TO
We may give
your information to:
● Any
member of our group, which means our subsidiaries, our ultimate holding company,
and its subsidiaries, who support our processing of personal data under this
policy. Our group entities include the data controllers identified in this
Policy.
● Selected third parties
Our selected
third parties may include:
o Organisations who process your personal data on our behalf
and in accordance with our instructions and the Data Protection Law. This
includes in supporting the services we offer through the Site and/or the
App in particular those providing website and data hosting services,
providing fulfilment services, distributing any
communications we send, supporting or updating marketing lists,
facilitating feedback on our services and providing IT support services
from time to time. These organisations (which may include
third party suppliers, agents, sub-contractors and/or other companies in
our group) will only use your information to the extent necessary to perform
their support functions.
o Advertisers
and advertising networks that require the data to select and serve relevant
adverts to you and others. We do not disclose information about identifiable
individuals to our advertisers, but we will provide them with aggregate
information about our users (for example, we may inform them that 500 men
aged under 30 have clicked on their advertisement on any given day). We
may also use such aggregate information to help advertisers reach the kind
of audience they want to target. We may make use of the personal data we
have collected from you to enable us to comply with our advertisers' wishes
by displaying their advertisement to that target audience and subject to
the cookie section of this policy. We will not send any third-party advertisements
without your consent.
o Analytics and
search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section
of this policy (this will not identify you as an individual).
o Business
partners who provide services to you via the Site or the App and with whom
we have entered into agreements in relation to the processing of your personal
data.
o Parties
necessary for the provision of services to you and with whom we have entered
into agreements in relation to the provision of services. For example, if
you have requested to use the service as a customer or a driver-partner, we will
share only such personal information to facilitate and complete the service.
We do not provide your contact details in such cases.
o Payment processing providers who provide secure payment processing services. Your payment card details are not shared with us by the provider
● We may also disclose your personal information to third
parties:
o Where we think
certain carefully selected partners may be of interest to you. These
companies may contact you by post, email, telephone or fax for marketing
or promotional purposes.
o In the event
that we sell or buy any business or assets, in which case we will disclose
your personal data to the prospective seller or buyer of such business or
assets subject to the terms of this privacy policy.
o If we or
substantially all of our assets are acquired by a third party, in which case
personal data held by it about its customers will be one of the transferred assets.
o If we are
under a duty to disclose or share your personal data in order to comply
with any legal obligation, or in order to enforce or apply our terms of supply
other agreements with you; or to protect the rights, property, or safety of
our drivers or customers, or others. This includes exchanging information with
other companies and organisations for the purposes of
fraud protection and credit risk reduction and to prevent cybercrime.
WHERE WE STORE
YOUR INFORMATION
The data that
we collect from you may be transferred to, and stored at, a destination outside the
European Economic Area ("EEA") that may not be subject to equivalent Data
Protection Law. Where your information is transferred outside the EEA, we
will take all steps reasonably necessary to ensure that your data is
subject to appropriate safeguards, such as relying on a recognised legal adequacy or contractual mechanisms, and/or
contracts with third parties that include data protection requirements as
required under the Data Protection laws of the relevant jurisdictions.
We may transfer
your personal information outside the EEA:
● In order to store it.
● In order to enable us to provide services to you and fulfil our contract with you. This includes delivery of
services that you have purchased (for example, if you are registered for
the service in a country in the EEA but are using the App to book a service
outside the EEA), processing of payment details, and the provision of support services.
● where we are legally required to do so.
● in order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights
CHILD SAFETY
The Website/App
is intended for use only by persons who are at least 16 years of age. By using
the Website/App, you confirm to us that you meet this requirement.
PAYMENT
PROCESSING
Payment details
you provide will be encrypted using secure sockets layer (SSL) technology before
they are submitted to us over the internet. Payments made on the Website/App
are made through our payment gateway providers. You will be providing credit
or debit card information directly to our payment gateway providers, which
operate secure servers to process payment details, encrypting your
credit/debit card information and authorising payment.
Information which you supply to our payment service providers is not within our control
and is subject to the respective providers' own privacy policy and terms and conditions.
HOW WE PROTECT
YOUR INFORMATION
● We take reasonable and appropriate precautions to protect
Your Personal Data from unauthorized disclosure and to prevent possible
security breaches. We are continuously implementing and updating
administrative, technical and physical security measures to help protect Your information against unauthorized access, loss,
destruction or alteration. If You know or have reason to believe that Your
account credentials have been lost, stolen, altered, or otherwise compromised
or in case of any actual or suspected unauthorized use of Your account, please
contact Us using the contact information provided below.
● All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone
● Unfortunately, the transmission of information via the
internet is not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to the services; any transmission is at your own risk. Once we
have received your information, we will use strict procedures and security
features to try to prevent unauthorized access.
● Our
Site may, from time to time, contain links to external sites. We are not responsible
for the privacy policies or the content of such sites.
HOW LONG WE
KEEP YOUR INFORMATION
● We retain personal data for (i) as
long as you have an account with us in order to meet our contractual
obligations to you, and (ii) for 10 years after that to identify any issues
and resolve any legal proceedings with an exception to selfies
that will be stored for 6 months.
● We retain special categories of data for a period of:
○ Biometric
Data (selfie image)- 6
months
○ Others- 1o years
● We retain criminal conviction data for a period of 10 years.
● We may retain information for any other legal or regulatory
requirement. We may also retain aggregate information beyond this time for
research purposes and to help us develop and improve our services. You
cannot be identified from aggregate information retained or used for these
purposes.
● Information
You have shared with Us (e.g. complaints, feedback
etc.) maybe retained, even after your account is
cancelled for our legitimate purposes.
● Because
of the way We maintain certain services, after You
delete Your Personal Data, residual copies may take some time before they
are deleted from our active servers and may remain in our backup systems.
The above
mentioned data will be retained for the specified timeline unless otherwise specified
in any other policy or in changes to this policy. Pawanrathreserves the right to
amend retention periods at any time.
YOUR RIGHTS
● Subject
to applicable law, you have the right under certain circumstances:
● to be provided with a copy of your personal data held by us.
Such right of access can normally be exercised free of charge, however we
reserve the right to charge an appropriate administrative fee, for
instance where you request multiple copies of your personal data;
● to request the rectification or erasure of your personal
data held by us;
● to request that we restrict the processing of your personal
data (while we verify or investigate your concerns with this information,
for example);
● to object to the further processing of your personal data,
including the right to object to marketing (as mentioned in the section
'Our promotional updates and communications above).
● to
request that your provided personal data be moved to a
third party.
● You may opt out at any time from allowing further access by
us to your location in your device settings. You can also stop all
information collection by uninstalling the App. You may use the standard
uninstall processes as may be available for your mobile device.
● Your right to withdraw consent:
o Where the
processing of your personal information by us is based on consent, you
have the right to withdraw that consent without detriment at any time by contacting
us on the details provided below. You can also change your marketing
preferences at any time as described in the section 'Our promotional
updates and communications' above. Please note that withdrawing of consent
has no impact on earlier processing of your personal data on such basis
and does not prevent us from invoking another available legal basis for
the processing of such personal data;
● Right
to lodge a complaint:
o If your
request or concern is not satisfactorily resolved by us, you may approach
your local data protection authority. The 'Information Commissioner's
Office' is the supervisory authority in the UK and can provide further
information about your rights and our obligations in relation to your personal
data, as well as deal with any complaints that you have about our processing
of your personal data. You can submit a complaint to the ICO <here>.
o Customers may use the self-serve function on the Website/App in order to exercise the above rights. Drivers may exercise these rights by contacting us at info@pawanrath.com. We may reach out to you to verify your identity or fulfil any other verification requirements before processing a request
CHANGES TO THIS
POLICY
Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by email. To the extent permitted under applicable law, by using our services after such notice, you acknowledge and accept our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices. This policy was last updated on 24th February 2023
CONTACT US
Questions,
comments, and requests regarding this privacy policy are welcomed and should be
addressed to:
Data Protection
Officer: Sanjay Khosla
Address:
Pawan Rath Cab Services Pvt. Ltd., 304,
Plot No.: 3, LSC Ashish Complex, New Rajdhani Enclave, Vikas Marg, Delhi
110092